App Privacy Policy

Monocal Creative Analytics App Privacy Policy

Last updated: June 24, 2025

1. Introduction
Monocal (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Creative Analytics App for Meta (“the App”), built on Meta Developer platforms.

2. Information We Collect

• Account Information
  – Meta-connected account identifiers (e.g., user ID, access token)
  – Public profile data you authorize (e.g., name, profile picture)
• Usage Data
  – App interaction logs (pages/screens viewed, features used, timestamps)
  – Analytics events (creative asset impressions, performance metrics)
• Device & Technical Data
  – IP address, device type, operating system, browser type, and version
  – Crash reports and performance diagnostics

3. How We Use Your Information

• Service Delivery
  – To authenticate your Meta account and provide analytics dashboards
  – To generate and display performance reports for your creative assets
• Improvement & Personalization
  – To analyze feature usage and improve App functionality
  – To personalize recommendations and insights based on your usage patterns
• Support & Communication
  – To respond to your inquiries, support requests, and feedback
  – To send you updates, security alerts, and administrative messages

4. Data Sharing & Disclosure

• Meta Platforms, Inc.
  – We share aggregated performance data with Meta as required by the Meta Developer Terms.
• Service Providers
  – We may engage trusted third-party vendors to host data, send emails, or perform analytics. Access is limited to what’s necessary to perform their functions.
• Legal Requirements
  – We may disclose your data when required by law, regulation, or legal process, or to protect our rights and user safety.

5. Cookies & Tracking Technologies

• We and our service providers may use cookies, web beacons, SDKs, and similar technologies to collect technical and usage data.
• You can disable cookies in your browser settings, but this may limit certain App features.

6. Data Retention

• We retain personal and usage data for as long as necessary to provide the App and fulfill the purposes outlined here, subject to legal obligations.
• Aggregate or anonymized data may be retained indefinitely for analytical purposes.

7. Security Measures

• We implement administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or destruction of data.
• Access to personal data is restricted to authorized personnel only.

8. Children’s Privacy

• The App is not intended for children under 13. We do not knowingly collect or maintain personal data from anyone under 13. If you believe we have inadvertently collected such data, please contact us to have it deleted.

9. International Transfers

• Your information may be transferred to and stored on servers located outside your country. We take steps to ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

10. Your Rights & Choices

• Access & Correction: You may review or update your Meta-connected profile information via your Meta account settings.
• Deletion: You can request deletion of your data by contacting us at the address below.
• Opt-Out: You may opt out of non-essential communications by following unsubscribe instructions in our emails.

11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. Continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Monocal Sdn. Bhd.
Email: [email protected]
Address: Level 12, Tower A, Monocal Business Park, Kuala Lumpur, Malaysia

Thank you for trusting Monocal with your creative analytics needs.